Toys R Us
Toys R Us Repair Service Center Warranty

Urrrggghh! You guys are AWFUL bought a firetruck for my son Casey for Christmas for 300 and bought the extended repair plan for 65 dollars (pricey huh?) so that if anything went wrong I wouldnt have to invest another 300 dollars. Well the truck has been broken since April 5th so here we are on June 13th after numerous hours on the phone with various customer service persons, parts assembled then reassembled, batteries mailed, plugs pullled wrong parts sent and my husband suppossed to do all the work. You are finally refunding my money with a gift card (so that I have to buy from you) but not the repair plan which technically I only used for 4 months! They want me to buy a new warranty and not refund my old one! Disgusting so 140 bucks in warrantys for a 300 dollar toy?! This is not what you advertise buy this warranty and we take care of the rest! Not to mention that the truck prob. Is not on sale any longer and it will cost me more money this time around!

Company: Toys R Us
Country: USA

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