Expedia.com
Booked hotel room in WRONG town and WOULD NOT refund or accommodate. - Travel Service

I booked a room through Expedia.com requesting a room in Selma, Texas. They booked me for a room in downtown San Antonio. During my first call to customer service, a call center in India, I was disconnected. During my followup call, I was told by a manager that they would gladly arrange a room for me in the location I requested - but I would still have to pay for the room in downtown San Antonio - as well as the new room. They were very rude and I received extremely poor service.

Company: Expedia.com
Country: USA

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