Stratford Apartments
No refund of rental deposit

In march we booked the apartment for our 2012 holiday; the duration of the stay was to be february to april. We submitted our deposit of $1300 in march, in order to be eligible for a full deposit refund, cancellations were to be made 14 days prior to arrival. Due to health issues, we had to cancel our reservation, which we did. We sent the cancellation request into the management may and requested that our deposit be returned to our credit card. After many calls, emails and letters, we still have not received any response from the owner, nor have we received our deposit back. We have been staying at this location for 18 years and have never had any difficulties dealing with the management. Now it is under new management and they have acted in an extremely unprofessional manner and have discouraged us from returning to that location. We would like to know if there is any other recourse we could take to get our money back. We would also like to inform other people to be careful of giving deposits to this company, as they may have the same negative experience as we did.

Company: Stratford Apartments
Country: USA
Address: 419 NORTH RIVERSIDE DRIVE POMPANO BEACH FL 33062 954
Phone: 9432781

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