Xbox Live
Consumer Report

Beware of xbox live billing and security practices.in 2011 I cancelled xbox live after I was billed the annual fee on a dormant account (fees ach out of bank account without notice); cancellation made 4/14 (day after ach billing); Microsoft REFUSED to reimburse the billing as I called one day past the annual renewal date-even though they could see that the account had not been utilized for the past year (as our xbox was given away). 2/15 another annual fee taken out (2 months before the year was even up on a cancelled account!). They maintain a new purchase was made -utilizing my outdated credit card information-funny thing is that I have not authorized any charges and have not even had an xbox in my home for over 3 years! They cannot even tell me who placed the order or authorized the charge. Also, they maintain that although the card expired 1 the billiing agreement gives them carte blanche to continue to run billing against expired cards without owner authorization. Hmmmm-doesn't pass the reasonability test. I wonder how many other people on FB have had a similar situation. I'm also wondering why the leader in software does not have tighter security requirements and controls to protect it's consumers-massive failure in risk mitigation! Lastly, if Microsoft can't tell me where this "order" came from -that they charged me for - it seems reasonable that this could be related to hackers that have figured out how to get their annual xbox live access - free of charge-on the backs of microsoft consumers. I'm looking for anyone that has had this experience-I'm wondering if there is a class action lawsuit opportunity.
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Company: Xbox Live
Country: USA
State: WA
City: Redmond
ZIP: 98052-6399
Address: One Microsoft Way
Phone: 4258828080, 8004699269
Site: xbox.com

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