Microsoft Xbox Live
Xbox Live Auto-Renewal Charged Mother's Card After Expired Card Deleted

My ex-husband set up an XBox live account for our son. He set it to auto-renew annually. In the meantime, my son bought a couple of $5 items for his XBox, and Microsoft stored the card info automatically. In the meantime, my ex-husband's credit card expired before the XBox Live account expired last month, and he did not update it. My son went into his XBox Live account last night and deleted his dad's expired card number. I heard him say, "Oh no!" and he ran to me in a panic saying that as soon as he deleted his dad's card, mine was automatically charged $60 for a year's subscription. When I was finally able to reach Microsoft today to explain that the charge was unauthorized and ask for a refund, the supervisor practically laughed at me. He said that the fine print I agreed to when making ANY XBox purchase was that my card would be stored and charged for any purchases on the account. I'm working with my bank to try to reverse the charges, but I'm not optimistic. This is a complete scam that also victimizes kids. Even though it's not his fault, my son is very distressed about what happened. This should be illegal. It's definitely fraud.

Company: Microsoft Xbox Live
Country: USA
Site: xbox.com

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