Orbitz.com
Very poor problem resolution - Orbitz customer service

I originally booked a flight to Istanbul with ORBITZ.com on 2/23 that included US Airways flight #6734 from SFO to LAX. There was a schedule change on 8/21 and I was notified that I had been switched to US Airways flight 6530. However at that time I was not re-accommodated by United who operates the flight. This was not discovered by ORBITZ, but by myself. When I contacted ORBITZ on 9/6 they would only accommodate me on US Airways flight #6730, which imposes a 9 HOUR LAYOVER.
After speaking with supervisors, managers and numerous agents at ORBITZ, I was unable to reach a satisfactory resolution, even though I was informed by both US Airways and United that there were multiple flights with seats available that better accommodated my travel plans.
Given that without my diligence in contacting US Airways and United, I would have arrived at the airport with ORBITZs' guarantee that everything was fine, but would not have actually been able to travel, I believe ORBITZ has acted in bad faith as my agent.

Company: Orbitz.com
Country: USA

  <     >