Cable One
Incompetencies - Internet/Phone/Cable/Customer Service

To start, I will say that I am referring to the office in Boise Idaho, but I hear they are equally terrible in all locations. We only used them for internet service and it was the worst service I have ever received!

When we moved in & called to obtain services, they were convinced that someone was already receiving service at our location so they couldn't sign us up too. As my cousin (our roommate) put it, unless this is a case of 'The Others, ' we are pretty sure no one else lives there. We had to go down in person with our lease to prove that we did, in fact, inhabit our apartment. So they sent us home with a modem and things were great for about 5 minutes. Then our modem started the long standing tradition of disconnecting and requiring a reboot roughly 10 times daily. When I reported the problem I was told to get a new splitter. So, $15 dollars and a new splitter later, same problem! Next, they sent someone out who arrived very late, and he was convinced that it was a problem from the outside and he "fixed it." About 5 minutes after he left it went down again. Another guy came out (eventually) and said that it was a problem with our apartment's wiring and he "fixed it." Nope. Third guy comes out and after about 3 seconds he says that the connection is being split too many times so it's too weak, and we need to connect it directly to an outlet instead of splitting it with the cable. This, finally, fixed the problem - after many weeks of inconsistent service that we were NOT compensated for. If he figured it out that quickly, how did two other technicians and the trouble shooting office not even think of this? Really?

Well that was only half of our problem. After about 3 months we started going over our 50mb limit that they stated we would NEVER go over given our typical activity. The overage charges were tremendous and stacked up to the point that our service was shut off every month because we hadn't paid enough. However, we did not know it was overage charges that did this to our bill until we spent a sum total of at least 4 hours on the phone (mostly on hold). We were told various things by various people as an explanation, such as being charged for HDTV - however, our cable was a package deal with the apartment so we didn't even deal with them for TV.in the end, we have spent weeks without service, hundreds and hundreds of dollars for slow and unreliable service, and hours on hold. We are terminating our contract and will NEVER go back to Cable One. I'd rather be offline permanently than ever deal with them again.

Company: Cable One
Country: USA

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