Time Warner Cable
Poor Interent Performance

I have time warner road runner internet service and over the course of the last 10 months I have had 4 techs out to fix the problem. What is the problem you ask? Well I get intermittent internet service. My modem shuts down and then takes appox 10 to 15 minutes to come back on. The last 2 techs I've had out both have told me that it's not a modem problem it's a problem with the Mass Pro Taps at the street that were left over from Adelphia and Comcast cable. They are going bad and cause the problem yet since there is no other cable company to compete in my area the powers that be have decided to look the other way and just hope you deal with it. According to techs the corporate big wigs don't want to spend the money to fix the issue. I don't know about others in the area who are having this problem but this is no way to run a business. I understand that the issue arises from when the weather changes with the seasons and now that it is again my internet is encountering the same signal loss and reboots yet again. Elyria, Ohio

Company: Time Warner Cable
Country: USA

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