ATT - Internet
Will they ever get it right? - High Speed Internet Service

I have been trying for days to get ATT to give me a way to log a complaint. Preferably by phone (u think THEY would have a number), or by email. I was able to get an address, but it will take a ridiculous amount of time to explain it all on paper. I'll Try to summarize here.
It boils down to being lied to about a service I was to receive. MY modem DIED! Sad but it happens. I called ATT to get a new one, if poss. I had to have overnight. IF they couldn't do it, I would spend MY money and go local. It was that impt.!
First call: 'Sure we can get u one, overnight'.' If a problem call at end of business tomorrow". I did not receive it!
NOW 24 h later, Second call: first person I spoke with - had no answer. I got mad and asked for a supervisor. When I spoke to ISABELLA, she assured me I would get another on overnight-ed (the 1st order not avail. To change). My hubby chose to go buy local anyway and not wait. It's a good thing. We got BOTH packages 3 days later. There are a lot more details, left out because of time constraint.
I am so unhappy with their service, I could scream. This is not the first time we've had trouble either. We have been with them over 3 years. We have no choice where we live, they are the only internet svc. Avail. Windstream is across the street (we are the cut off line) They would come but ATT will not share lines. SO, the monpoly wins.
What are my best options for dealing with the modem issue? How do I get ATT to respond to my complaint?
Looking for answers??

Company: ATT - Internet
Country: USA

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