Netspend-ace
Fraudulent Transactions From India Emptied Account Balance

Please take note of this complaint. Netspend ACE is horrible when it comes to fraudulent activity. My account was 89.00 and last night a total of 7 transactions occurred within a half hour span causing my balance to become zero. All of these transactions occurred from a retailer in India. Mind you I live in Ohio. I called netspend and was told by the customer rep to contact the retailer for faster service to dispute the charges. I told the rep I don't know who the hell these people are making the charges so how can I contact them. Then I was told a investigation would need to be launched and may take up to two weeks. So then I asked to speak to supervisor who basically fed me the same bologna that her rep gave me. I have had great experiences with this company up until this point. If internet fraud was not such a major issue I wouldn't have anything negative to say about netspend. However since fraud is such a big issue, I no longer have faith in this company and will deposit my money in a local bank. Many local banks give you the benefit of the doubt and deposit the money back into your account as they investigate the fraud.

Company: Netspend-ace
Country: USA
State: Texas
City: Austin
ZIP: 78768-2136
Address: 701 Brazos, Suite 1200
Phone: 8663877363
Site: netspend.com

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