Netspend Bank
Funds Transferred Out of Hacked Account, Fraud Department Refused Help

My account with Netspend bank was hacked and funds were fraudulently transferred to another account within Netspend. I contacted NetSpend within 12 hours of the transfer and the representative stated my account was frozen because there was suspected fraud on the account, but never made the attempt to reverse the transaction. Instead, put me in contact with the Fraud department, which on the first call said I need to fax a letter, then the next call file a police report.
The agent refused to provide enough information to file a police report that would allow the police to file the correct charges but said the information is not available, that the company doesn't keep routing number or verification codes, IP addresses and any information on transfers. Every time I contact Netspend the agent reads a scripted response and states that their company doesn't have the power to instantly restore or reverse transactions to an account.

So, I am out of $1270 which I cannot spare. Netspend refuses to provide me with a statement to provide to my creditors that I owe money too. NetSpend is not regulated as a bank, so filing complaint to the state banking commission will not help because Netspend doesn't have to follow banking rules or care about what happens to the customers money or personal information.

Company: Netspend Bank
Country: USA
State: Texas
City: Austin
Address: P.O. Box 2136 701 Brazos Street, suite 1200
Phone: 8663877363
Site: netspend.com

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