Nikon
Bad Customer Service

I am very disappointed in Nikon at the moment. My husband bought me a nice Nikon camera for Christmas last year which was covered under a year warranty.in June, the flash completely stopped working so I sent it to the repair dept. They told me it would take only a couple weeks which was great because I had a big trip at the end of July. A month and a half later I called frantically because I still had not received it and they had to rush it to my house. 3 months later, I had the camera on my wrist and I bumped it into a counter. It completely stopped working. Again, sent it to get repaired. I got 1 letter saying it was covered under warranty and I owed nothing. A month and a half later I checked its status online and it said I owed $133 with shipping (I had been told shipping was always covered under warranty). Upset, I called the repair service line. The first man I talked to spoke little english and told me he couldn't help me because his system was down. I asked to be redirected and he left me on hold for 15 minutes. I called back and talked to a woman who didn't really know her company's policy and was of no help. But now that I am out $133 after receiving such a "high quality" camera, I can definitely say I will never be recommending a Nikon to any friends or family and my next camera will be what I've known and trusted before this, a Canon.

Company: Nikon
Country: USA
Address: Nikon Photo Service Center New York NY 11747-3064
Site: nikon.com

  <     >