Sears
Free Shipping Promise Broken, Delivery Date After Christmas

The web page clearly stated that I would get free shipping with the promo code and that I would get it by Christmas. I went ahead and bought the item based on this advertisement. When I got the confirmation of my purchase, it definitely was free shipping but the estimated delivery date was 1/3. I called three times to customer service. I was disconnected twice and one time was submitted to the run around and then transferred to human resources department. I even tried chat service to no avail. Don't ever, ever buy anything from Sears.com. I do most of my purchases online and I never have a problem. But this is the second time I tried Sears.com and had major issues. Not worth the hassle. Stay away from them. Horrible customer service too.

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
ZIP: 60179
Address: 3333 Beverly Road
Phone: 8472862500
Site: sears.com

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