Travelocity.com
Terrible Customer Service - Travelocity

I was scheduled to fly in from FL to NY during hurricane Irene. However, I learned the night before my scheduled flight home to NY that my flight was cancelled. I called Travelocity to ask them to re-book my flight and I was told that I needed to call the airline to re-book. (What's the point of going through Travelocity?) Then I asked about my hotel stay, I asked if they would cover the additional charge and they said "yes, since it was a hurricane, we will cover that." They told me that they'd call the hotel to re-book the room and would call me back within 2 hours. 4 hours later I called them back since I never heard from them and they said they would NOT pay for the room charge. I asked to speak to a manager and she said she'd call the hotel the next day to discuss a possible discount, but Travelocity will not pay for the additional stay. Such BS! And they never called the hotel. SO basically, I rebooked my flight and rebooked my room (at my own discounted rate after I told the hotel manager my story) on my own. What was the point of going through Travelocity? To top it off, after our last phone convo, they told me to "have a nice day". What a crock!

Company: Travelocity.com
Country: USA

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