Extra Space Storage
Don't Dare Pay Late - Billing / Customer Service

I've been storing stuff at Extra Space Storage in Chicago for over 2 years. I've read a lot of nasty reviews about many of the company's locations, but I have to say that I've been very pleased with the people, the facility, and the service at my Extra Space location at 1255 S. Wabash in Chicago.
BUT when it comes to money WATCH out. There are frequent rate increases, "discrepancies" always in their favor between online rates and the actual rates (which they fix after several complaints), but my really big issue is with late charges and "lien fees". Lately they've been using these "lien fees" as an additional source of profit. If you're 32 days late, in addition to two late fees, they charge you $85. I've encountered these fees before at other facilities, and I understand that a lot of people abandon their stuff and don't pay, so something has to be done. But now this company seems very eager to supplement their earnings with lien fees and late fees. If you're renting a smaller space, these fees are more than the rental. Be careful. Don't dare be more than a few days or late or you'll be soaked. I consider the financial practices of this company to be sleazy, "gotcha" capitalism at it's worst. I examined their website carefully and found no mention of late fees or "lien fees". Warn your friends to find a place with late payment poliicies that are more fair. Caveat Emptor!

Company: Extra Space Storage
Country: USA

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