Extra Space Storage
Steep Fines and Little Customer Service - self storage

Was recently notified I was late on my monthly payment. Besides racking up the fines, Extra Space also slapped on an 85-dollar fine which the counter folks could not explain how it was used only to say 'standard industry fee'. I offered to pay a partial payment on Friday and the remaining on a Monday. Was told no partial payments accepted, all the while the fines kept mounting. Finally ended up paying 279.00 dollars on a unit that I normally pay 80 dollars on. Spoke to a MGR in Kansas City who explained the 85 dollar fee went to auction fees and advertising but 'Extra Space' was not allowed by law to make a profit. Sure you are making a profit off hard working folk but you disguise it as 'fees'. As I explained to the Kansas MGR if you charge each person who goes late 85 dollars assorted late fees, that is quite a fee you must pay the auctioneer and you must advertise in the NY Times. It appears to me Extra Space does make a profit off these foreclosed units, otherwise they would not slap on so many charges and fines to cover their tracks. If you rent here beware the day you go late, it's game on against the house and the house wins as most people don't have the money to get out of the tailspin and just walk away. And that is what Extra Space Storage banks on. I explained to the Kansas Mgr, I'll be posting all over the internet and filing complaints with the BBB, and Texas Attorney Generals Office.

Company: Extra Space Storage
Country: USA

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