A1 van hire
Last minute cancellation

After agreeing the hire of three minibuses three months in advance I was called less than three weeks before the hire date to be told that the hire was cancelled due to the bank holiday. I had already made arrangements to deal with this issue but clearly no one had noted this. There appears to be a complete lack of communication in the company coupled with the fact that no one puts their name on emails so you end up never speaking to the same person twice.

Company: A1 van hire
Country: USA

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