Sears
Refrigerator Delivery and Ice Maker Setup Failures for Elderly Parents

I am flabbergasted by my recent interactions with Sears. I purchased a refrigerator for my parents. The delivery was a nightmare, they kept my elderly mother waiting all day then called at 10:30 at night to say they were still on their way'. She asked them to deliver the next day:. The next day, no one knew where the refrigerator was and we spent one hour on the phone trying to figure that out. When delivered, they said they could not set up the ice - maker, but this had been discussed with the salesman at the store, HUH? So that was another call and another visit, when the technician arrived he said he was the wrong guys and gave my mother a totally useless number to call to reschedule'. After another hour on the phone with non-English speaking individuals, (and being hung up on twice) I gave up and called my own plumber to the tune of $120! But I wonder if that is what Sears wanted all along right! Never again will I step foot in Sears, terrible service and an utter waste of my time. Terrible to upset and elderly woman in this way, Sears should be more sensitive to the elderly.

Company: Sears
Country: USA

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