Sears
Elderly Mother Given Runaround Over Washing Machine Warranty

My mother is an elderly lady who has had the extended warranty with Sears Roebuck for many many years. Everything she has bought from them is covered. She spends over $600.00 a year to keep everything under warranty now.

She has been having problems out of her washing machine for some time now. A Sears Tech would come out and a few months would have to come out again, now Sears is giving my mother the round around she spoke with some guy name "Larry" ID# 531285 (at the cooperate office) who was nasty and very unprofessional to my mother enough for her to call me in my state upset, (she is in TX I am in SC.

My mother has been a Sears customer for years and for this young kid to disrespect my mother and give her the round around is bad business. After my mother asked to speak to someone higher than him, his reply he is the cooperate office.

It is a shame that big businesses like sears take advantage of the elderly. I will get involved now to see why she is being given the round around.

Company: Sears
Country: USA
State: Texas
City: San Antonio

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