This Old House magazine
Regina Evans collections company claims my check returned for non-payment but never presented to bank as claimed funds always available

Thank you for this service. On August 13th I received a post card in the mail from a Regina Evans. Stating that, my check was returned from the bank for non-payment and that my subscription would be suspended until a replacement check was sent.

The problem is no check was ever presented to my bank for cashing. If it had it would have been paid in full. Another thing; I closely follow what checks have cleared every month and mark them off as yes or no. I had been following this check as not being cashed out. I emailed the bank via online to ask them did they have it and not posted it. The answer was no it didn't come in. I always had money in the bank. So not having money wasn't an issue.

I called the company: this old magazine and with my account it was marked as paid. So I waited for it to clear. Then I get this post card.

I found the portion of statement and called the magazine. I spoke with someone from India; who could not explain or answer my questions beyond what information he had. I asked to speak with someone else who knew more. He referred me to an account specialist. I spoke with a white woman who was not much better. Her take on it was "all I had to do was send a replacement check and they would restart the account." I was not sending a replacement check. I was not paying by debit or credit card. I wanted to understand what happened? She then said the check was damaged and they did not have the check to re submit it. I sent them a perfectly good check, a valid check, what happened? I did nothing wrong.

Too many red flags for me. What was wrong or what were they trying to do?

I checked the company August 1; as of July 27th their system says paid in full. The payment was due by 8/18. The payment was for $15.00. I emailed the bank asking about the check on 8/5. The bank responded bank on 8/6 who emailed; the check had not cleared, any further question call—. So I waited. Money in the bank; no reason for over drafts and no over-drafts.

So I called the bank again days later and spoke with people and after calls dropping and calling back, I spoke to a customer service rep who told me what many others had - no record of any check with that number. So I did a three way calling the company with the bank on the line spoke with an eboni who sounded indian? She wanted the same a debit card number to replace the returned check that was never presented. I settled on a cashiers check asked for the mailing address, was given an address, I would find out later was invalid and and incorrect version of an old address. I went to the bank got cashiers check. I went to post office paid $5.59 for certified mailing to this old house magazine P. O Bx 6001 Tampa fla 3366-0001. I would find out on another follow-up call that the address is similar to an old company address but incorrect. Also that it takes 3 weeks for payment proccessing. But where is this cashiers check? I have a return receipt on it I have not received back nor has it been returned.

Now 2 methods of payment are lost all behind this company. What's wrong with this picture? I would think that companies are looking for paying customers. I am not going to send any payment to them again after twice sending them payments and I can't explain what they have done with them.

My mind is running wild with who are the liars here? How can this be remedied. I love the magazine; I love it. But this cannot continue like this. This is causing me dures, distress and increasing headaches.

I want to pay those I owe but something is wrong here. CAn anyone remedy this for me?

Company: This Old House magazine
Country: USA
State: Florida
City: Tampa
Address: PO Bx 62121, Tampa Florida 33662-1212
Phone: 18008987237

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