Entex
Cashed check, didn't post it to my account

I mailed my Entex bill with my check enclosed on the 17th of april, they cashed it and it cleared my bank on the 21st of April. They say they didn't get it and wanted proof it cleared the bank. My bank sent them this information twice. Now they want a copy of the check, front and back. They cashed the check as a ACH debit and did not return the check to the bank so there is no way i can send a copy to them. On the back on each bill it state's that they will electronically debit the money and that the check will not be returned to the bank. I do not know what else to do to resolve this mater with them. The check was for $50.53. Sue

Company: Entex
Country: USA

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