Best Buy
Consumer Report

Below is a copy of several e-mails that was sent to Best Buy. No response.

This July, I brought in my Dell Computer to have some additional memory added. I was told by the Sales person that my computer was too old to have additional memory added. I opted to purchase a new computer. I purchased the Compaq Presario Notebook. The sales persons told me that the new computer would be faster and would give me the amount of memory I needed. They kept my old computer, as well as the new one, in order to transfer my documents to the new computer. Those documents were word documents. Several weeks later, I discovered that my new computer did not contain the Word Program and none of my word documents were transferred as promised. When I picked up my computers, the sales person gaveme my Geek Squard information packet; congradulating me on my purchase. When I contacted them about the missing word program, the sales person told me that this program had to be purchased separately. He indicated that I could download it or purchase it for an additional $100.00.
At no time, did he ask me to bring my comptuer into the store to help me with the downloading.

I asked them to e-mail me regarding this problem. No one has contacted me.

My phone number is (Personal Information Removed)

Betty J. Caldwell

Company: Best Buy
Country: USA

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