AT&T
Charged for Suspended Line After iPhone Was Stolen

I have had two phone lines with AT&T for about 6 months when one of my two iPhone 4's were stolen. They said I could suspend the line until I can get an upgrade iPhone 4 for $200 in three months. Well, after a couple of months I saw they were still charging me for the line, so I disputed the bill... They turned off my service due to non-payment even though they had record of my calling numerous times and trying to speak to a supervisor until I wrote to the office of the president. They told me that a suspended line is still charged full price... Suspending it does nothing!!! I accepted that and called the next month to upgrade the line with no phone with the $200 new iPhone 4. They told me I could not for another 5 months because I didn't pay the disputed bill on time!!! Now I have paid for months for service I don't get!!

Company: AT&T
Country: USA
State: Texas
City: Dallas
ZIP: 75202
Address: 208 South Akard Street
Phone: 2108214105
Site: att.com

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