FedEx COD
Cashier's Check Fraud on COD Delivery of $1,700 Merchandise

FedEx COD delivered my merchandise (declared value $1,700) in exchange for a bogus cashier's check. A cashier's check is guaranteed funds backed by the bank, but obviously, if the check is fake, then no bank can back it.

FedEx Operations Manager Sheryl Mills, FedEx Claims Manager Dorothy Bennington, the assistant to the Vice President of the Call Center, Cary Pappas, and Bobby Burge, the FedEx Customer Advocate, all told me why they do NOT request any identification from the person giving them the check, and why FedEx does NOT check for the WATERMARKS or VOID PANTOGRAPHS that are clearly printed on cashier's bank checks. The answer given to me, to paraphrase, the gist, was "because we are too much in a hurry to check for those things."

I did not pay FedEx COD extra for their "SECURE" service to have them carelessly give away my merchandise to someone who gives them something that looks like a check without any identification whatsoever.

What protection does the FedEx COD customer have against FedEx COD giving away their customer's merchandise in exchange for bogus pieces of paper?

FedEx refuses to reimburse me for the declared value. FedEx could have easily seen the "so called check" was fake if they had taken 2 seconds to check for the watermarks and pantographs, or at least get some form of ID! I really do not think that many people know about this lack of FedEx COD security. There seems to be none! How many thousands of people have been robbed by criminals who know that FedEx COD service does not ask for any ID? At the very least, FedEx should state this on their website, so the customer is not misled as to how safe their service actually is.

But I can only imagine, given the 7 days of runaround FedEx reps gave me for the past week. I was passed around from rep to rep, and none of them put me through to their security department or managers until I demanded on the 3rd day to be transferred. Then I waited another 6 days for FedEx Claims to get back to me, and had to call back again and again, demand to be transferred to Claims, and demand to speak to managers because no one wanted to transfer me. With this lack of cooperation from FedEx, I can easily imagine how many FedEx customers who have been ripped off by counterfeiters using FedEx COD have not followed through on holding FedEx liable for their failure to collect the "specified instrument" or "COD amount" as stated in the fine print of their COD airbill.

Does anyone have any information or suggestions on how I can resolve this with FedEx? I already filed a police report with the NYPD. Now I am considering suing FedEx if they do not hold themselves liable for giving away my merchandise, given that they "were in too much of a hurry to check for ID or watermarks."

If FedEx was not able to collect the "specified instrument" or "COD amount," then FedEx was supposed to return the merchandise to me, but they cannot, because they already gave it away.

HELP! Other FedEx COD fraud victims, STAND UP FOR YOUR RIGHTS!

Company: FedEx COD
Country: USA
State: California
City: Los Angeles
Phone: 3235734914
Site: www.fedex.com

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