JustAnswer.com
Kindle Help Only Reset Unit, Real Problem Was the Charger
- 08-09-2011
- 11
The help they offered was to reset the Kindle by holding the power switch off for 30 seconds. They then stated that a hardware failure had occurred and told me to call the 800 number for Kindle Support to get a replacement. Upon calling Kindle Support, I found they knew nothing about Just Answers, even though they are listed as part of Amazon. The technician helped narrow the problem down to the charger unit instead of the Kindle failing. They are replacing the charger unit.
The scam is that Just Answers tells you the basic method to check the unit, which is just rebooting it by holding off the power, and then states it is a hardware failure and tells you to call Kindle for a replacement. The Kindle support 800 number was in the booklet shipped with the Kindle, which is where you need to go in the first place. I didn't find the number until after the charges to Just Answers. I think I got scammed!
Company: JustAnswer.com
Country: USA
Phone: 8885878220
Site: justanswer.com