DirectTV, Inc
Reinstall Fee Charged After Improper Satellite Installation

According to FCC restrictions example supply to me by my manager at my apartments the satellite was improperly installed and was going to be removed Monday Aug 8th. I have a 2 year contract with direct tv so I was very concerned. I was told if it was corrected the satellite would not be moved. I immediately called customer service to tell them about this. Thought they would be concerned and care about their customers needs.

I was informed that they would have to schedule a re-install appt. I wasn't worried I thought they would just correct and of course no charge the error was theirs or the insurance I pay for would covered it. Again I was wearing rosed covered glasses. I would be charged for this appt even though it was their mistake. Don't they need to follow FCC restrictions and building codes when installing satellites? I don't no this answer and I refused to pay for this appt. I didn't do the installation. So I guess I will be paying for cable the next 2yrs but I won't be watching any cable. They aren't concerned at all they know I have a contract they are satisfied cause they are still getting paid. Do I have any rights I need to no about? Please comment.

Company: DirectTV, Inc
Country: USA
Address: POBox 6550 Greenwood Village CO 80155-6550
Phone: 8005315000

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