Directv
Bad Installation Left No Signal and $603 Credit Was Denied

In July I had a DirecTV unit installed by BCK, and hours after installation I started getting 771 (searching for satellite). After dealing with BCK for a month or less, I decided to call DirecTV and got the run-around. On the optional insurance, I was told it was covered, then was told it is not covered. That went on for about a month.

I then started doing chargebacks on the account that was never authorized, until they came out and had someone fix this problem. It is now Nov 25. The tech came out (not BCK), and he said it was a bad installation from day one, according to the work order notes that I signed off on. He ended up re-installing the satellite dish with new cables, replaced a flat cable that was defective, and added a jumper cable to the switch. Now I can get satellite service, thanks to this tech who made sure that the signal was 94 instead of 0.

So I called DirecTV and was told they won't give me a $603.00 credit. They don't care that I did not have a signal to watch the services. That was the end of that. I was promised a DVD player when I first applied, and I still did not get that. I even found out this evening that 2 pay per views, NFL Red Zone and NBA ticket were ordered for a satellite that had no signal. There sure is a lot of stuff being ordered. And when the supervisor made the work order for Nov 25, she said that depending on what the tech says would determine if they waive the bill and start fresh. Again, another empty promise.

As soon as you mention the word attorney, they say they have to hang up. I am filing a complaint with the California State Attorney General's office, the BBB and the FTC, and I suggest anyone that had or has a problem do the same thing.

Company: Directv
Country: USA
State: California
City: Anaheim
Phone: 8005315000
Site: www.directv.com

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