Sears
TV Delivered Late With Cracked Screen, Second Delivery Time Mixed Up

I recently purchased a HD TV. The 1st delivery was over 2 hours late without any notice. On top of that, the TV was damaged with big cracks on the screen. After a long conversation with customer support, 2nd delivery was scheduled in the evening time a couple of days later. Then the delivery team called with a completely different time and saying it was not their business to sort out the delivery time. What was most joking was they tried to deliver during lunchtime saying they were a bit early. Regardless of my opinion, they just came delivered it 2 hours later completely ruined my son's mealtime.

The TV doesn't cost much but dealing with sears people cost my confidence in sears. For a long long time I wont shop in Sears. Life is too short no need to go through such unpleasant experience!

Company: Sears
Country: USA

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