UPS
Missed pickup and rude callback from representative

So, I had scheduled a pickup yesterday. This morning, the packages were still there. No big deal. I call UPS to see what the deal is, and I'm told someone will get back to me. Well, the woman who called me back started by telling me that I didn't do the end of the day report by the time he had come at 3:45, and no one was at my desk. Well, considering I work until 3, your right, I wasn't here. However, I also have the end of day slip printed out, and had it on top of the packages for when he came. I have the time that was printed out also. When I told her this she proceeded to say "well, I have his time stamp right here that he went into the office and there were no packages"... Man, he must be blind if thats the case because there are 6 giant tubes with labels on them right in front of my desk. So, he's lying and she has an attitude problem. She kept getting nastier and nastier until the end of the conversation where she said "well, he'll be there today, try to be at your desk"... Wow. I don't even know how else to respond to that. How about your driver does his job correctly and you get some better customer service reps because that is completely unacceptable.

Company: UPS
Country: USA

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