Target.com
Order - Trestle Desk

This is my first time ordering from Target.com. It has been a total fiasco. I am irate.

1) The very large desk I ordered was sent in a single, HUGE, package. As a result:

A) It arrived damaged in shipping.

B) It was literally impossible to get up the stairs to my apartment.

Who on earth made this decision?!

2) When I tried to return the item, this was also impossible because:

A) Target sent UPS to my billing address—not the address to which I ordered the desk! I stayed home from work waiting for them. And now I'm expected to miss a second day of work because of their error.

B) UPS was told there were two packages. (Which, I admit, would have been a good idea. I wish they had thought of it earlier...) So even when they are finally redirected, they will not be able to pick up the one package Target sent me.

In other words, I ordered a desk which is completely unuseable in the form Target delivered it—and now I have to lose two days of wages and $60 shipping if I want to get it out of my lobby.

Are they kidding me? This is completely unacceptable!

Company: Target.com
Country: USA

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