Bank of America Visa
Conflicting Information, Failure to Investigate

I had a very poor experience with a company called Stonemakers (AKA Stonemakers Artisans, LLC, Corporation) whereby they damaged my property, never completed the job and what was completed was not properly done and is falling apart. They are well known for this issue but the owner scares customers with threats of property liens etc. So no one will complain. This business operates across the united states.

My recourse was to obtain a refund for one of my payments made with my BOA Visa. Visa denied my first two claims for various reasons. Those claims never made it out of their claim department...

I then located a website that provided information for BOA's office of the president and suddenly my claim was worthy of their precious time. Unfortunately, after a year of investigation and stacks of information including my ongoing attempts to resolve the issue with the merchant they left it up to Visa who stated that I allowed the contractor to work on my property for nine months (certainly not my choice but the contractor pulled several no shows etc).

Ultimately, Visa's policy clearly conflicts with that of their partners and yet they chose not to correct the issue at the peril of their customers. What's worse is that the contractor never responded to this complaint, never lifted a finger, and they still fund in his favor.

Company: Bank of America Visa
Country: USA
State: Delaware
City: Wilmington
Address: po box 15026

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