Choice Home Warranty
Does not honor contract

Simply put, this company will not honor your contract. The company looks for reasons to deny your claim, and will not honor your contract even if the contractor says that the failure was due to normal wear and tear (which is specifically covered under the contract).

One of my claims was denied, not because the part wasn't covered, but because "something didn't seem right in the diagnosis."

Another claim was denied because the "part wasn't covered", eventhough they told both me and repair technician that is was covered, prior to him doing the work.

Another claim was denied because the "part wasn't covered", eventhough I purchased supplemental optional coverage the specifically provided coverage for the part.

Another claim was denied because there were some slight mineral deposits on the fixture. It did not matter that the technician told the representative that it was not the cause of failure and that is was not present at the part that failed. When I spoke with the representative, Ron, he accused the technician of lying when he said that the part failed from normal wear and tear. (He made this statement about a company that Choice recommended).

To make matter worse, this company could not find a contractor to work for them, so I had to pay out of pocket for all of these expenses, with promises of reimbursement from them.

Bottom line - this company will not honor your claims and they will not reimburse you even if they say they will.

Please head my warning!!! I am consulting with an attorney to determine recourse. I have a recorded conversation with Ron from this last round where he asserted that the contractor was lying.

Company: Choice Home Warranty
Country: USA
State: Massachusetts
Site: choicehomewarranty.com

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