T-Mobile
Stolen Phone Replacement Delayed, Cannot Remove Internet Charge

I writing to complain about getting run around every time I call. My son phone was stolen I put it on hold for 28 days still dont have phone. I plan to discontinue my plan as soon as I get the 200 dollars. I requested internet be removed from his phone to call down on cost of my bill told I couldnt because of the phone wont work correctly/contract for that phone. Then told that if I got another phone that put the sims card from stolen phone in it that they/u could remove internet&really/Am I crazy but phone has been stolen if I had phone wouldnt be a problem then told cost 130 dollars to replace phone—really. I told one time track phone. If someone taking my phone to a t-mobile dealer and they scan it to active it does it not go to your company flag it stolen What good does calling and reporting phone stolen help me.

Company: T-Mobile
Country: USA

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