Home Depot
Rick Thomas in Paints Praised, Leesburg VA Store 4621

Please pass on the following compliment to Rick Thomas in the Paints department at store no. 4621 in Leesburg, VA.

We bought almost 45 gallons of paint, including some primer, 3 weeks back. Rick served us almost every time we were there. Here are my observations:
- Excellent service
- Listens patiently to customers
- Asks the right questions
- Advises correctly
- Customers ask for him by name
- Interacts very well with irate customers
- In one specific situation, a customer came back not happy with the color

The fact of the matter was that he had advised the customer not to buy that particular color, and he did his best to help out instead of saying, "I told you so!" In another situation, he guaranteed the customer that what he suggested would work, and the customer came back to compliment him.

We have seen him interact with us and other customers, and he clearly displays his competence with confidence and makes you feel at ease even if you do not know anything about paints and painting. Home Depot in Leesburg is an excellent example of courtesy and knowledge and could be considered a benchmark for service, though I would not give it the same rating for product knowledge in a few departments.

Company: Home Depot
Country: USA

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