Wal-Mart
Customer Service?

I just came out or the Walmart Super Center in Huntington, IN with a lack of understanding of how modern day customer service is defined.
I worked in retail for 10 years working my way through management.

I am now a Customer Service Manager for a multi-million dollar manufacturing firm. So I have what I thought was a clear understanding of what and how customer service is. However in Huntington, there seems to be a different definition. I walked almost completely around the store about 7 AM this morning, passed at least 8-10 employees. Some working, some just walking by. Not one smiled, greeted me, nodded or even said "Hello". The woman at the register was even worse. She did not look at me, smile, threw my stuff in bags, handed me my receipt and twirled the bag holder around agressively so I could get my bags and get out, so she could begrudgingly help the next person in line. I will continue to go into this store and buy the items that Walmart sells at a significant savings. I will choose each and every time to take the majority of my shopping to our local K-mart that at least makes the effort to meet, greet and service their customers on a regular basis. I am here to say that money is not everything! You would do well to seriously consider some customer service training at the Huntington, Indiana Walmart store. Lori Cox, Huntingotn, IN 46750

Company: Wal-Mart
Country: USA

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