UPS
Insurance Claim on Damaged Item Stalled for Eight Weeks

As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost. The claims people are arrogant and condescending and have the attitude that everyone should know the constantly changing rules that UPS uses to not pay claims. Buying UPS insurance is a waste of money - you will never get your money back!!!

Company: UPS
Country: USA

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