United Parcel Service
Insurance claim denied over small bubble wrap size

After selling an expensive item that I purchased insurance on with UPS and shipped item thru UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after receiving item back I contacted UPS and was refused by UPS to have the item investigated. After numerous phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frequently especially when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. It has been one excuse after another from UPS and crawford Insurance not to honor the claim for the insurance they sold me. This is a perfect example that UPS and Crawford insurance are committing consumer fraud..

Company: United Parcel Service
Country: USA

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