Magic jack
Magic Jack died after 45 days and attempts to fix or get refund on chat had me going in circles. No fix seems automated

I ordered Magic Jack over a month ago. This past week it took a dump I cant dial out and receieve calls they go straight to voicemail. I contacted the chat help (which is the only way to talk with them) and they kept upgrading me to better service untill I reached the top 10% tech bye all the customers??? Who? He did not fix anything ran me threw some upgrade and trouble shooting and then asked if I wanted THEM TO FIX IT ON "LIVE LOOK"!!! Which told me I needed to upgrade my Java then call/chat back. AFTER 2 hrs on phone! I did and called back but NEVER got any real help again 4 more hours one day never got back to Live Look (too busy) then called at 5 a. M which they told me to do. Still busy said call at 10 A.M. Finally got them but it did nothing! After being left for dead 3 times and calling back nearly 3 hours I tried as a joke to ask for my money back!?? They asked why I explained then she said I'll be right back. And never came back!!!

Company: Magic jack
Country: USA
Site: magicjack.com

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