Magic Jack
Blocked our calls to phone conference service

We purchased Magic Jack specifically to use when participating in conference calls of our charitable organizations for which we volunteer. The calls are usually long and using our cell phones for this is cost prohibitive. We reviewed Magic Jack's website and reveiwed some other "tech" sites that gave glowing reports about this technology. We purchased the Magic Jack from our local electronics store - which may be a for the better considering other reports I now read here. Unfortunately when we tried to use Magic Jack to access the conference calls we were needing to partcipate in we found Magic jack had blocked the call and we could not connect.
It took us some time to figure out what was happening - again unfortunately 1 day beyond the 30 day free trial period. Live Person chat at Magic Jack's website tells us Magic Jack has the right to block calls to any number and with further digging - it seems they block calls to conference calling services while promoting their own FREE conference calling service. Perhaps in hopes EVERYONE will get Magic Jack and put these other conference calling sites out of business. So since the only use we have for MAGIC JACK cannot be done - we will stop using MAGIC JACK and encourage all our fellow volunteers to NEVER sign up with Magic Jack. Likewise, anyone considering Magic Jack needs to know you will not be able to use your Magic Jack service to call into any conference calling service unless it is a Magic Jack number. While the technology may be great clearly the customer service is entirely lacking at MAGIC JACK.

Company: Magic Jack
Country: USA
Site: freemagicjack.com

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