Sears
Repairman brought wrong part and left customers waiting all day

There was a gas leakage from the pipe of kitchen stove after the local electrical company inspection done last Sunday. My husband called the Sears Repair Services department immediately to schedule repairing appointment as where we bought the product and installation service on Feb. 2009. He took his time and spoke very detail with the customer service representative when scheduling the appointment, so the technician will know what to bring for replacement and repairing. Both of us need to work during weekdays. The appointment was scheduled on a Saturday morning, 8am today. The technician arrived on-time and started his work right away. 30 minutes later, said need to get a replacement part. Therefore he went out for 30 minutes, but he got the wrong part. Then he disappeared for another 2 hours. Not to mention we wasted our day at home waiting. The worst thing is he didn't bother to call us and inform us he couldn't return because he has another appointment. We had to call the 1-800-4-MyHome again to navigate him. We were so upset for the entire situation, so my husband and I were trying to call to the Sears customer department again to file a complaint. Both the calls ended up going to on HOLD FOREVER LINE after repeating the story / experience and speaking with multiple departments. Obviously, none of them care of our complaints. There may be millions of madness customers out there like us waiting to speak to a right person, but never happened. Our feedback never get into the ears of Sear's CEO. We will not purchase anything from SEARS again and will tell our friends and family the WORST experience we had.

Company: Sears
Country: USA

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