Sears
They don't service what they sell

My Kenmore Refrigerator was purchased 06/02/04 so it is 5 years old. It stopped working 12/3/09. When I called for service I was told a serviceman could be here 12/17/09. This is my refrigerator... You were asking me to wait 2 weeks without refrigeration? I tried and found a local repairman who replaced the relay switch. However, that did not fix the problem. I called your repair number again. This time I was told a repairman could be here 12/31/09 It is 12/9/09. Have you ever gone through Christmas with no refrigeration? Have you ever stayed home for a repairman on New Years' Eve? Well that is what you are asking me to do.

I will tell all I know this story. When I called the retail store from which I purchased this refrigerator, I was told, "well, that's how it is here, I can't help you". And you say you service what you sell?

This is the most awful situation I can imagine. My expensive only 5 year old refrigerator does not work, and I cannot get it fixed. I will ask again what can you do for me?

Carol

Company: Sears
Country: USA

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