Kenmore
After losing about $100 in food and waiting 10 days for a repair appointment on my Kenmore refrigerator, a repairman showed up

He was told the cooling would stop for a couple of days, then start up, and then stop again, etc.

He did some superficial cleaning, said he thought it was OK, but told my wife to call for a new appointment if it still had a problem.

That night it was back to room temperature. Next morning I called Sears, explained everything, and I was told it would be two weeks before another serviceman could show up.

I talked to three different people and was told a supervisor would call back, but no one never did... And my 2 year old refrigerator & which I have a service contract on & is sitting at room temperature.

I told Sears I would get my own repairman and bill Sears.

The response was, "That will void your contract." We have probably owned a dozen Kenmore products during our 35 year marriage. This is the last.

Company: Kenmore
Country: USA

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