Extra Space Storage
Insurance confusion, refund under $15 withheld and rate increases

After renting a unit in Lakewood, Co. I decided to downsize. Between being told there was a no choice insurance policy, then later finding out a waiver could be signed, and the on site manager deciding to give her hold a bath 30 min before closing time so that the line of people could not pay their dues, or the fact that I was told by Shay, that because what's owed to me was less then 15$, They would not be refunding it to me and it's a company policy.

My review would be to Run as fast as you can from this company.

Oh and apparently gone are the days when a customer is rewarded for loyalty, I understand rates increase... But almost 10$ a month?

Company: Extra Space Storage
Country: USA

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