Extra Space Storage
New lock placed on unit with no notification

I don't complain about companies—I try to give the benefit of the doubt. But I resent the way I was treated by this one. When I signed up, I gave them my credit card number, my phone number, and my email. I thought the payment would be automatically made each month. When I went to put some of my belongings in storage, I found a new lock on the unit. I called the customer service line and learned that my account was past due! I never got any notification—just the lock on the door. Since it was Sunday, there was no one working who could help me. It really messed up my plans. I paid immediately and was told they could probably get the lock off the next day—have called and not yet received a call back. Please do things the easy and nice way, Extra Space! Just call the number the customer has given you to clear things up—it will save you an unnecessary walk to put on an unnecessary lock. Grrrr.

Company: Extra Space Storage
Country: USA

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