Public Storage
Public Storage makes you pay for a worthless insurance policy and doesn't care about customer service!

I stored all my personal belongings for the duration of 1 year at this Public Storage location. When I went to retrieve my items and found all my furniture, over $3,000 worth, was ruined from mold. When I signed up for my service, I was told that I had no choice but to pay an extra $8/month for an insurance policy that would cover me from any damages up to $2,000. When I tried to make the claim for my furniture, I was told my policy would only cover up to $250 maximum payout. When I confronted Public Storage about this, they blew me off and said I have to go through the insurance provider. The manager lady at the location said that I should qualify for the full $2,000 based on her understanding of the insurance coverage. She apparently has no clue about her own product or just acted like an idiot and lies to everyone. I would NEVER use public storage again or ever recommend it to anyone! They would not acknowledge that my furniture was a total loss because of their units and basically told me too bad. The manager lady here is a total idiot and will tell you lies to get you to sign the papers to use their storage facility. Do not store your belongings at any public storage location!!!

Company: Public Storage
Country: USA
State: Minnesota
City: Woodbury
Address: 2280 Wooddale Drive

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