AT&T
Time to break the monopoly (again!) - home, business, mobile, and dsl

I have spent literally weeks worth of hours in the past six months trying to resolve issues with my personal, business, and mobile phones, as well as DSL, through AT&T. I have spent a great deal of that time on hold, or being passed from one department to another department to another department... We are back to the days of "Ma Bell" before it was split into the "Baby Bells". This company is too big to serve its customers. It is so compartmentalized that it is like dealing with medical specialists... Everyone only knows about one thing. The straw that broke this consumer's back was last week, when a representative told me that my slow DSL WAS MY PROBLEM. Blaming the victim—and I get to pay for bad service on top of it!

Company: AT&T
Country: USA

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