AT&T
Hours on Phone Over Home, Mobile and DSL Problems, Rep Blamed Me

Not only have I had problems for months with my home, mobile, and business phones, and recently installed DSL, I have spent so much time on the phone trying to straighten out problems that the hours have become a weeks worth of hours. I have been misinformed, patronised, and insulted by AT&T representatives - a customer retention rep told me last week that my slow DSL was my fault. Because of the mobile contracts we agreed to living in a different part of the country, we now have terrible cell reception where we live now and we are stuck with it. I can't wait to vote with my money when the two years are up. No more loyalty!

Company: AT&T
Country: USA

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