PayPal
Non-Member Credit Cards Repeatedly Fail Despite Processing Claim

Although PayPal is a widely accepted means of transferring funds and will probably continue to be for some time, I have concerns with PayPal's operations that I wish to communicate to other merchants. PayPal claims it will process credit cards from non-members, but we have had repeated failures accepting credit cards from non-PayPal members. It is frustrating to our customers, and we have wasted hours trying to communicate with PayPal supervisors by phone, only to get nowhere. The only suggestion from the supervisors I spoke to was to have the client register as a PayPal member, transfer the funds into their PayPal account, and ultimately to our account. This is not how PayPal presents itself.

I will no longer try to use PayPal to debit clients' credit cards because it will not work. I may be the exception and not the norm, but I bet there are quite a few other merchants frustrated with PayPal's claims to process non-member credit cards.

Company: PayPal
Country: USA

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