Hewlett-Packard (HP)
HP Compaq story - HP Customer Service

I purchased an HP Compaq notebook computer. Long and aggravating story... The motherboard went out of it. I was told by a local computer repair that they had seen the issue in at least 15 computers of the same model. Thinking I was just out of a computer, I didn't do anything until a friend of mine said that there was an extended warranty from HP due to the issue and mine qualified. I called but was told that although the computer died in July 09, the extended warranty was up at the end of September and since I called after the deadline, my computer could not qualify. They offered to cut me a break from the original cost to repair of $398 tax down to the low low price of $259 tax! I can get another computer for that! THANKS HP, for standing behind your crappy products! It's funny how before you buy a product, they are the best thing out there. After you buy, you basically have what you have... Nothing!

Company: Hewlett-Packard (HP)
Country: USA

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