Citibank Branch 75
Grand Street Branch Refused Withdrawal for Two Hours

The Grand Street Citi bank on the Lower East Side is the worst when it comes to customer service. They are great at taking your money, but when it comes down to aftercare, the level of care you get from them depends on how much money you have in the bank.

I was in the bank and they treated me so wrong with withdrawing my money. I had every type of document that was needed for my daughter's passbook account, including her number. I just didn't have the book on me. They kept me there for 2 hours and still said no, even after I verified myself, because I had called the complaint number in their presence. I walked to another bank seven blocks away, and they gave me the money in about 15 minutes of me being there.

I was going to the new bank to close my account as well. But after their service I decided that I would stay and open a business account with them a few months later. I still harbor ill feelings toward that bank. I always think of that day when I reach my millionaire mark and go to that particular bank to close my account and transfer funds to another bank, which will happen soon...

It is sad that they treat struggling people the way they do, and it is not even their money, and they make less than harder workers just by babysitting other people's money.

Company: Citibank Branch 75
Country: USA

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